Frequently Asked Questions

Questions

Do you provide any type of insurance for tenants that will help protect my home.

Our property manager offers tenants an optional policy that will protect the home for up to $100,000. These policies are usually for damage to the home only and not for ones personal possesions..

How do you handle repairs and maintenance?

Your property manager will typically order repairs and maintenance for small items (such as leaky faucets or stopped garbage disposal), with no need to contact you. If the required repair is larger (typically greater than $300), we will contact you for authorization. For larger repairs, your property manager will obtain multiple quotes to ensure you get the best pricing possible.

What is a maintenance reserve?

A maintenance reserve is a balance held in your account and allows us to take care of the small repairs and maintenance of your property as occasionally needed. The reserve we hold is $300.

May I conduct repairs myself or use my preferred vendor?

Yes. If you would prefer to handle repairs yourself, or you have a preferred vendor you would like us to use, just let your property manager know.

How do I get started?

Getting started is easy. Call us at 985.268.0123 or complete the Contact Us form and we’ll contact you.

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